Q> Is purchasing from the Indian Hippy website secure?
Totally. Indian Hippy uses the very popular and secure Paypal payment gateway – i.e. the entire payment process takes place on the Paypal website itself, including entering/verification of your credit/debit card details. Rest assured, Indian Hippy does not capture or store any card details of customers. Buy with confidence!
Q> Why does Paypal charge me in US Dollars and not Indian Rupees when I am making my payment?
Paypal accepts all Indian credit cards; however, it currently does not accept payments in Indian Rupees (INR) directly. Therefore, the Paypal system automatically converts Indian Rupees into US Dollars while charging your card. This entire process is seamless and transparent. Our prices are designed in such a way that no matter what the current exchange rate, you will never be overcharged on account of INR to USD conversion.
Q> Who do I call in case I have a question?
You can contact us on our Mumbai Reliance number: (+91) 08080822022 from 9am – 9pm IST for any queries that you may have or any assistance that you may need in placing your order.
Q> Will i be charged extra for Packaging and Handling or Shipping?
Prices mentioned on the site are all inclusive of shipping and handling charges to any destination within India only. For shipping destinations outside India, extra shipping and handling charges will be applicable. If you are ordering from outside India, please send us an email inquiry or call us to inquire about the shipping rates to your destination. Once you tell us about which item you are interested in purchasing, we will send you a custom quote based on your exact shipping address provided.
Q> How can i purchase Indian Hippy products from another country, i.e. outside India?
If you are ordering from outside India, extra shipping and handling charges will be applicable. To help us give you an exact quote on the product you intend to purchase, please send us an email inquiry or call us to inquire about the shipping rates applicable to your destination. Once you tell us about which item you are interested in purchasing, we will send you a custom quote based on your exact shipping address provided.
Q> How do I track the status of my order?
At Indian Hippy, we believe in quality. No rushed jobs for the sake of fulfilling orders. Since the artists on our team are thorough perfectionists, we request time and patience from your end in manufacturing your product and shipping it to you. Order tracking is automatic. You will receive updates regarding the status of your item and an immediate notification once it is shipped out.
Q> How does the paint hold on leather? Will it come off during usage?
We use high quality water-based acrylic paints for painting on leather products. The leather is carefully prepared for painting and finished with high quality varnish to ensure long product life. We follow a proven model of painting on leather that involves tedious steps such as washing/deglazing/preparing the leather, using high quality water-based acrylic paints, and finishing with high quality acrylic finishers to ensure that the paint remains preserved. Rest assured, the final output is durable!
Q> How long does it take for my item to be handcrafted and delivered to me?
From the time an order is received, the meticulous process of handcrafting the product and subsequently hand painting it begins. Each product, as a result, is 100% custom made and unique in its own right. At Indian Hippy, we strive to deliver the best quality by ensuring that there is no rush to manufacture a product just for the sake of fulfilling an order. At the same time, we appreciate your patience and trust in giving us the time to deliver the best. Depending upon the nature and complexity of the product, it should typically take 10 – 15 days for the product to reach you. Rest assured, we send regular updates to inform you about the status of the product. Shipping confirmation is sent immediately once the item is dispatched.
Q> How do I track my order once it has been shipped?
Once the item has been shipped, we will send you the full shipping details along with a link to the courier agency’s website that you can use to track your item.
Q> I would like to buy just the paintings on canvas and not on products. Is that possible?
Yes it is possible to buy paintings of film posters from Indian Hippy as well. For more details, please go to our Custom Graphics page.
Q> I would like to have my own portrait painted (instead of film stars) on the products that I intend to purchase. Is that possible?
Yes it is possible to buy Indian Hippy products specially customized with portraits of you or your loved ones. For more details, please go to our Custom Graphics page. However, please read the terms and conditions for custom orders carefully before you place your order.
Q> I am a distributor/wholesaler/retailer and would like to buy Indian Hippy products in bulk. Where can I find the bulk rates and what is the process to place an order for them?
For more details on bulk orders and rates, send us your requirement on: hippy.in@gmail.com or call us on (+91) 08080822022 from 9am – 9pm IST.
